Contact centre
Monday to Friday 8:00am to 6:00pm and Saturday 8:00am to 1:00pm (AEST/AEDT)
(If overseas please dial +612 4921 9111)
Make an enquiry
Use our online form to get in touch, and one of our friendly staff will respond within one business day.
Find a branch
Find a Greater Bank branch near you and drop in so we can help you with your banking needs.
Like something we did?
We like to hear what we're doing well, so if you're feeling the love, drop us your feedback via email.
Making a complaint
Use our simple online form to submit your complaint, so we can continue to improve our products and services.
Mobile lenders
Can't make it to a branch? Our mobile lenders will come to you - anytime, anywhere.
Outage alerts
View the current system status of online banking, our app, NPP payments and eftpos and ATMs, as well as any scheduled outage information.
Contact by mail
Please address all enquiries to:
Greater Bank PO Box 173,
Hamilton NSW 2303
Work with us
If you're interested in becoming part of team Greater Bank, or NGM Group, check out our latest opportunities.
Fraud protection
For all fraud and security related enquiries, please email our team at:
Chat with us online
Monday to Friday 8:00am to 6:00pm and Saturday 8:00am to 1:00pm AEST (when available)
Do you prefer to speak another language?
We can arrange an interpreter to help with your call.
You can also use the Translating and Interpreting Service (TIS National) for immediate support on 13 14 50.
Lost or stolen card?
Stop your card by locking or cancelling your card
Regardless of whether you bank online with us or not, locking your card should be your first step. This stops any further purchases while your card is missing until it’s unlocked or replaced.
To find out how to place a temporary lock on your Visa card, click here.
Review the transactions on your statement
After you’ve reported your card as lost or stolen, it’s a good idea to review your transactions. If you spot charges that appear fraudulent or unfamiliar, it is important to contact us as soon as possible so we can help you dispute these.
Update your regular payments
If you’ve been issued another card, do make sure that you update any regular bill payments you might have set up. Some examples include your phone, gas, and electricity bill, and subscription and streaming services.
If you’ve found a card which you had previously reported as lost, firstly – that’s great luck!
In terms of your next steps, it’s as easy as letting us know via your method of choice that your card is back in safe hands
- If you have used our online banking to lock your card, you can simply log back into the app and unlock the card and continue to use it.
- If you have reported the card lost via another method (over the phone, or branch) simply give us a call on 13 13 86 to report it found
If there is any concern that your card details may have been compromised during the time it was lost, we strongly suggest leaving the stop in place and arranging for a new card to be posted to you.
If you’ve already ordered a new card after reporting one lost, you will need to wait until your new card arrives.
Apple Pay Terms of Use.
Apple, the Apple logo, Apple Pay, Apple Wallet, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, MacBook Pro, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries and regions. For a list of compatible Apple Pay devices, see support.apple.com/en-us/HT208531
Terms and conditions apply for the banking app and online banking.