Help Centre

The Greater Bank BSB Number is 637-000.

Greater Bank customers are able to change their address or contact details via our app, online banking, over the phone, or in branch.

To update your details in app or online banking:

• On desktop go to ‘My details’ which is located on the left hand side menu.
• If using a mobile device or app, it’s located on the bottom menu bar. 
• Once you click into 'My details', you’ll see your email address, mobile number, home address postal address. Clicking into any of these fields will allow you to view and update.

It's important to remember, if you update your contact details (mobile number or email address) with us, this change will not affect any existing PayIDs you have set up for your individual Greater Bank accounts.

If you wish to dispute a transaction please follow our dispute a transaction guide.

Checking the balance of your Greater Bank account can be done in a number of ways.

• If you’ve downloaded Greater Bank’s app, and have Quick Balance enabled on the account in question, you can check your balance simply by swiping right on our app home screen.
• If you’ve got our mobile app but don’t have quick balance enabled, simply login using 4-digit access code or your username and password to check your balance from the accounts screen
• If you’re an online Banking customer, simply login to your account and check your balance from the account screen
• You can also visit your nearest Greater Bank or third party ATM to check your balance
• Of course, you’re also able to visit your local branch or call our Contact Centre during their hours of operation (Monday to Friday 8.00am - 6:00pm and Saturday 8.00am - 1.00pm) on 13 13 86 to check your balance as well.

Activating your Greater Bank Card is easy and can be done in a number of ways.

App

Most of our customers choose this option as it's the easiest

• Login to our mobile app
• Tap on 'Activate your card' on the top right hand side of screen
• Follow the prompts.

Online banking

• Simply log on to online banking
• Click 'Card Maintenance' and select your account from the menu
• Complete the security and verification procedures.

Phone

You can give us a call on 13 13 86 and one of our friendly staff can activate your card for you.

Branch

Drop into your nearest branch.

Stop your card by locking or cancelling your card

Regardless of whether you bank online with us or not, locking your card should be your first step. This stops any further purchases while your card is missing until it’s unlocked or replaced.

To find out how to place a temporary lock on your Visa card, click here.

Review the transactions on your statement

After you’ve reported your card as lost or stolen, it’s a good idea to review your transactions. If you spot charges that appear fraudulent or unfamiliar, it is important to contact us as soon as possible so we can help you dispute these.

Update your regular payments

If you’ve been issued another card, do make sure that you update any regular bill payments you might have set up. Some examples include your phone, gas, and electricity bill, and subscription and streaming services.

Reset your password any time by selecting the 'Forgot your password' button on the online banking login screen and following the prompts.

We’ll send you an SMS with a temporary password to log in. Then, you can create a new password. You’ll get an email confirming your password has changed.

Or, you can call us and we’ll help you reset your password.