Greater Bank's cards offer the perfect solution to safely and securely accessing your money online, in-store or over the phone.
Greater Bank Visa Credit Card
When it came to Credit Cards, we had the idea to make things simple. We looked at the basics we all want from our Card and decided to do them well. Great value interest rate, low fees, convenience, security and ease of use.Find out more
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Greater Bank Visa Credit Card
Great value interest rate, low fees, convenience, security and ease of use.
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Got questions about your Greater Bank Credit Card?
We get it. So that you can make the most of your Credit Card, we've put all the info you'll need in one place.
How does my Credit Card work?
What is a cash advance?
A cash advance is when you withdraw cash from your credit card Account via an ATM, at a branch or when purchasing goods if the merchant allows you to do so.
Cash advances can also be when you make online or phone payments with a merchant that doesn’t accept credit cards payments. Your purchase will go through but these transactions will be treated like a cash sale.
Also, if you transfer from your credit card account into another account, or to another financial institution, and if you use your credit card for gambling purposes these transactions are also considered to be a cash advance.
Interest starts calculating from the day you make the withdrawal. In addition to interest, there are other fees that apply to Cash Advances. You can find the current fees in our credit card fee and charges flyer.
What is a balance transfer?
A balance transfer allows you to move amounts owing from one credit card to another. You can request to transfer a nominated amount from a card you have with another provider as part of your credit card application. Requests for balance transfers are subject to our approval and will only be accepted from a credit card issued by another Australian financial institution, unless we indicate otherwise.
You must continue to make all necessary payments to your existing credit card account with your other card provider until you receive confirmation from us that payment of the nominated balance transfer amount has been processed, and the balance transfer amount has been debited from your Greater Bank Visa Credit Card account. The balance transfer amount is transferred by Greater Bank when you activate your card.
A balance transfer will affect the eligibility to take advantage of an interest free period.
To avoid accumulating further debt you should ensure the balance owing on your other card is paid out in full and your account is closed.
Interest starts calculating from the day the balance transfer is debited to your account.
What is a purchase?
When you use your card pay for goods or services this is called a purchase. This can be made by dipping, tapping it (contactless) in a store or when you purchase something online. Your Greater Bank cards are accepted where your see the Visa symbol.
Interest on your purchases will depending on your eligibility for an interest free period and if you paid your last statement amount in full by the due date.
If you pay your account in full by the due date then you shouldn’t be charged interest on your purchases. If your account is eligible for an interest free period then you can enjoy up to 55 days interest free on your purchases.
If you don’t pay your account in full by the statement due date then we will charge you interest on the outstanding amount from the day following the due date for payment.
If you didn’t pay your full balance by the due the date. Interest will be applied for new purchases from the purchase date.
What is a limit?
A limit is the maximum amount available to you on your card, including any interest and fees and charges.
A credit card is a type of loan. When you apply for a credit card we consider a number of factors in determining the limit we can provide, including the limit you have requested.
We will never offer you a higher limit than what you have requested but we may need to offer a smaller limit.
When we review your application and your credit history, we make a determination on the maximum limit amount along with the limit amount you have requested – then we determine the limit we can offer you on your credit card.
You can apply for an increase or request to decrease your limit at any time. You can do so by calling us, visiting one of our branches, via online banking, The Greater Banking App or our website. You can also print a credit limit decrease request form and take it into your nearest branch.
If your circumstances change or if you are having difficulty meeting your repayments then you need to let us know so we can see if there is anything we can do to assist.
What is my Limit?
We let you know your limit, in writing, when your application is approved or if you have requested a change.
You can also see your limit amount on your monthly statement. It is on the right hand side of your statement, this also shows you the amount your currently have available to still spend up to the full limit amount.
Managing my card
My statement explained
We’ll send you a statement at the end of every month showing all of your transactions for the month, any interest and fee charges and the closing balance for the statement period (including any previous balances you haven’t paid).
Your monthly statement will also show you what your minimum monthly repayment is and when it is due, along with some important information about how long it will take to pay your credit card off if you only make the minimum payment.
How do I pay?
You can pay your credit card via Internet/Phone banking, setting up an EasyPay payment, via BPay® or in person via any of our branches. Remember, payments like BPAY® and transfers from non-Greater Bank accounts may take a few days to process
If you do pay your statement balance in full each month, you must do so by the statement due date to continue to be eligible for your interest free period.
If you don’t pay your statement balance in full, you need to pay at least your minimum payment by the due date. It’s important that you do so to avoid any late payment fees. Your statement will show you what this amount is, as well as how long it will take to pay your credit card off by only paying the minimum payment.
To make the most of your credit card it’s advisable to pay more than the minimum payment each month or over time you will incur further interest and it will take you longer to pay off this debt.
What is an interest free period?
The interest free period is the number of days during the statement period plus the number of days until the statement due date. It is the maximum amount of days that may apply before interest is charged on purchases (assuming you do not already have interest accruing on balances left over from a prior statement period).
The number of interest free days will depend on the date you make a purchase and the date on which a statement period ends.
If you’ve forfeited your interest free period by not paying your full balance by the due date, it can only be reinstated once you’ve paid your statement balance in full by the payment due date again.
If you don’t pay your statement amount in full by the due date you will be charged interest from the day after the payment due date and on any new purchases from the date of each transaction.
Remember, don’t forget to allow a few days for payments like BPAY® and transfers from non-Greater Bank accounts to process.
So be smart about your spending. Larger transactions could be purchased closer to the beginning of the month to use the maximum interest free period. But this will only apply if you pay off that statement balance in full by the payment due date.
How do I avoid fees?
To avoid interest on any purchase transactions you need to pay your statement balance in full by the payment due date each month. Some types of transactions will incur interest straight away. These include cash advances and balance transfers. Cash advances can also be payments you make using BPAY® if the biller doesn’t accept a credit card transaction and will also incur interest charges immediately.
The fees associated with your card are outlined in your credit card agreement, for details on the current amounts refer to our credit card fees and charges flyer.
Tips to avoid fees:
- Set up an alert or schedule your payments to make sure you don’t forget to pay by the due date.
- Aim to pay off the full balance each month, maximising your money.
- If you can’t pay the statement balance in full then you need to pay the minimum amount due at least, to avoid any additional fees being due.
What you need to know about your PIN
With either Greater Bank Debit or Credit Visa Card you will receive a PIN within a few days of you receiving your card.
Your PIN is sent separately for your security. The PIN you receive will be unique but it can be reset to something more meaningful to you, at one of our ATM’s by selecting the PIN Change option.
You must know your current PIN to be able to change it. You should ensure that only you know your PIN and be mindful when choosing a new PIN. I.e. avoid a PIN that contains repeating digits such as 9999, or digits in a sequence such as 1234 or numbers that represent information others may know about you such as a birthday, year of birth or address.
If you don't remember your PIN, you are able to order one via our Contact Centre (on 1300 651 400) or by contacting your local branch. The PIN will be mailed to you within 7 days.
If you have received a replacement card due to your previous card being damaged or expiring, you can continue to use your existing PIN number.
If you have ordered a new card due to your previous card being lost or stolen, you will require a new PIN number.
It is important to know that your card has an Expiry Date
Each card is issued with an expiry date. It is important to know that you will not be able to use your card after the expiry date. At Greater Bank our cards have approximately 4 year term.
You will receive a replacement card the month before it expires. Your replacement card will be sent to your address and you will need to activate the card when you receive it.
Your existing PIN number will work with your new replacement card. The only change will be to the card number and the expiry date.
The expiry date is also used if you have a direct debit set up so you will need to notify anyone who might have your card on file.
I've lost my card - what do I do?
1. Stop your card by locking or cancelling your card
As soon as you realise your card is missing it’s important to either lock, block or cancel your credit card. You can do this easily via the Greater Bank App, Online Banking or online. You can also call our Contact Centre on 1300 651 400 during business hours or visit any of our branches.
2. Review the transactions on your statement
It is a good idea to regularly review your monthly transaction on your statement. We are here to help if you want to dispute a transaction.
3. Update your regular payments
If you’ve been issued with another card make sure you update any regular bill payments you might have set up. Some standard ones are Netflix, Spotify, Apple accounts, Phone, Gas and Electricity.
What to do if you want to question a transaction
We are here to help if you want to dispute a transaction. If you are worried that your card has been compromised please cancel or put a stop on your account via the ‘Card Management’ tab in the Mobile App or call our Contract Centre on 1300 651 400. Outside of business hours call 1300 731 144.
To investigate a disputed transaction please call our Contact Centre on 1300 651 400 during business hours.
When is the annual fee charged?
Your annual fee is charged in full on your first monthly statement. This will cover the next 12 month period.
Your annual fee will be charged each year at the same time.
If you have met the $12,000 annual spend threshold or your credit card is linked to an Ultimate Home Loan Package then the annual fee will be waived.
Why would I get a Late Payment Fee?
This fee is incurred when you don’t pay the minimum monthly payment required. The fee will be debited to your account on the last day of the second consecutive statement period in which the minimum repayment is not made, and thereafter on the last day of each subsequent statement period that the minimum repayment is not made by the due date.
What happens with international transactions?
We charge you a foreign currency conversion fee when you make a transaction in a foreign currency or in Australian Dollars:
(a) outside of Australia
(b) In Australia (for example, online) and the merchant or the financial institution processing the transaction is located outside of Australia.
Your account will be debited in Australian Dollars plus any fees and charges.
Conversion rates are set by Visa and can fluctuate until the transaction is debited to your account.
Transactions are converted from the Transaction currency to the Australian Dollar equivalent (or to United States Dollar then to the Australian Dollar equivalent), as at the date they are processed by Visa.
Both debit and credit transactions in foreign currencies are subject to international conversion rates.
All international transactions are listed on your statement in the currency of the transaction and the Australian Dollar equivalent.
How to add an additional cardholder
You can add an additional cardholder to your account as part of your credit card application or by completing an additional cardholder form once your credit card has been approved.
The most common reason for wanting to add an additional cardholder is so your partner or a family member can use your account. Just remember, that as the account holder, you are financially responsible for all transactions made by an additional cardholder. The account limit will include your card and any additional card.
To cancel an additional cardholder on your account you need to complete a credit card additional cardholder cancellation request form.
It’s no surprise that these ‘buy now, pay later’ services have made a name for themselves. They offer an attractive option for those who want to buy that must-have item now, even if they currently don’t have the funds to purchase it. Convenient as it may seem, it is important...Read More
Everything you need, nothing you don’t
You may be wondering why we aren’t flashing a multitude of cards in your face, promising you every different variant of rewards scheme under the sun.
To be honest, we thought about it. But it’s just not our style.
We’d rather bring you one Credit Card and make it the best we can. Our Greater Bank Visa Credit Card offers a competitive rate, low fees and the protection and convenience of access to the Visa worldwide network. We think you’ll find it’s the only card you’ll ever need.