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Emergency relief package

In response to the devastating bushfires throughout NSW and QLD, we’re offering a range of relief solutions for our customers in affected areas, effective immediately.

Disclosure Documents

We invite you to view the Product Disclosure Documents for various Greater Bank products. You should read these documents carefully. If you have any questions or would like a hard copy of the documents please call our Customer Service Centre on 1300 651 400 or call into any branch.

Deposit and Credit Accounts

The Terms and Conditions for Deposit and Credit Accounts (currently in two parts) contains information about the benefits, risks and conditions attached to basic deposit products and various non-cash payment facilities issued by Greater Bank Ltd and various conditions attached to certain loan or credit accounts.

Consumer Credit Cards

The Credit Card Conditions of Use document sets out conditions attaching to Credit Cards issued by Greater Bank and this along with any other Schedule and Terms and Conditions booklet are read together to form the totality of the Terms and Conditions attaching to Greater Bank Credit Cards.

Personal Loans

Privacy Act Declaration - Application for Credit

If you're looking to apply for Credit with Greater Bank, you may be asked to complete a Privacy Act Declaration - Application for Credit/Request for Information form. 

Foreign Tax Declaration Forms

If you're in the process of opening an account with Greater Bank online and have been directed to this page, unfortunately, you will not be able to complete the account opening process online. Your next steps are to download and complete the relevant Foreign Tax Declaration Form below, and get in touch with our Service Centre on 1300 651 400 (from within Australia) or on +612 4921 9111 (internationally).

These forms are made available for customers who have been requested by Greater Bank to disclose their taxation status. You should download the instructions as well. If you require further assistance with completing these forms you should contact your personal financial adviser.


Foreign Tax Declaration Forms & Instructions


NPP Terms and Conditions

Click here

Notice of Election

View our Notice of Election document to learn about Greater Bank's responsibility to ensure all customers have access to information regarding Annual General Meetings and Annual Reports.

Greater Rollover and Allocated Pension Fund

All trustees of superannuation funds have a legal responsibility to make certain documents and disclosures available. Equity Trustees Superannuation Limited as trustee of the Greater Rollover and Allocated Pension Fund, a sub-fund of the CUBS Superannuation Fund RSE number R1068832, has elected to make these items available from this website and details of each disclosure or links to the relevant documents are provided below.

Significant Event Notice is issued by the Trustee. This SEN was distributed to members to alert them to the fact that The Trustee had determined to set up an Operational Risk Financial Requirement Reserve (ORFR) to protect members' interests should an operational failure occur that may result in losses to a fund or its members.

The Greater Rollover and Allocated Pension Fund are now closed to new customers.

The Greater Rollover Fund and the Greater Allocated Pension Fund are sub-funds of the CUBS Superannuation Fund (CUBS RSE Number: R1068832).

Greater Bank has outsourced the administration of the Greater Rollover and Allocated Pension Funds to Mainstream Superannuation Services Pty Ltd.

View the Superannuation Voluntary Code of Practice

Contact Phone Number: 1300 855 565

If you wish to request a withdrawal from either fund please complete a Greater Rollover and Allocated Pension Fund Withdrawal Request Form. 

Once you've completed the form as instructed at the top of the form, you can send it to:

Greater Rollover and Allocated Pension Fund

GPO Box 4559

Melbourne, VIC, 3001

CUBS Superannuation Fund

  • ABN 90 120 177 925
  • Unique Superannuation Identifier^ (USI); 90 120 177 925 002 (^The USI is the unique identifier that is used in the new electronic clearing system for superannuation funds called "SuperStream")
  • The Trustee of the CUBS Superannuation Fund is: Equity Trustees Superannuation Limited, ABN 50 055 641 757, AFSL 229757, RSE License No. L0001458, Level 2, 575 Bourke Street, Melbourne VIC 3000.

If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to customers.



Telephone: 1800 931 678 (free call)

In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001