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COVID-19 - Keeping our customers and our community safe

As our communities continue to feel the effects of the coronavirus (COVID-19) pandemic, we're more committed than ever to the personal and financial wellbeing of our customers.

We've announced a range of relief packages designed to help support our customers impacted by the COVID-19 global pandemic.

We'll also regularly update this page with the latest advice and guidance as it comes to light.

CEO Update - Supporting customers through COVID-19

In an unprecedented time of change and anxiety, Greater Bank CEO Scott Morgan sits down with us to walk through the ways in which Greater Bank has pivoted to ensure that the personal and financial wellbeing of customers remains our number one priority.

Working together to keep our communities connected

Supporting the communities that support us is something we’ve long lived by. It’s part of our DNA and during these unprecedented and challenging times, it has become more important than ever.

Which is why we have created the Together Greater portal to give you, our customers, access to an online space designed to help you stay connected, informed and entertained while staying at home.

The hub offers a range of tools, resources and activities, focusing on the four lifestyle pillars of Education, Nutrition, Mental Health and Physical Health.

We have joined forces with the Greater Charitable Foundation and have collaborated with our community partners to provide you with a unique offering. From training and exercise drills provided by Hunter netball star and founder of the ASPIRE netball program, Sam Poolman; to educational tools that form part of Greater Bank’s financial literacy program, we’ve got your home stay covered.

We're providing relief for customers impacted by COVID-19

Today, we've announced a range of measures to support the financial wellbeing of our customers who are impacted by the COVID-19 global pandemic.

In addition to our hardship packages that are already available, we'll be making available from today the following financial relief initiatives for some of our more vulnerable customers impacted by the pandemic.

We're supporting our small business customers with:

  • - A reduction of up to 1.00%p.a. for 12 months on their current variable rate business loans;
  • - More flexibility to restructure existing lending facilities to ensure the viability of their business;
  • - The ability to request up to 6 months repayment holiday on their current business loan with interest capitalised (reviewed 3 monthly).

We're supporting our lending customers with:

  • - The ability to request flexible repayment options on their current home or personal loan with interest capitalised subject to individual circumstance.
  • - Waiving interest and allowing the deferral of repayments on all credit cards for 6 months from 1 April 2020.

Supporting our customers who may be impacted by coronavirus (COVID-19)

If you've been impacted by coronavirus and are finding it hard to make repayments, please complete our hardship form via the link below. Once we receive your details, we will follow up with a phone call. Our support team are working to review all requests quickly, however, we have experienced an increase in the number of enquiries we are receiving at the moment, and wait times may be longer than usual.

What relief options can Greater Bank provide?

In response to the COVID-19 pandemic, we are supporting our customers by offering flexible repayment options on your current loan with interest capitalised on a case-by-case basis. This may include:

Answering your questions

I’m experiencing financial difficulties, what should I do?

We know many of our customers are experiencing unexpected difficulties as a result of COVID-19. If you’re struggling to make repayments on a Greater Bank product, we may be able to help you. To understand options available to you, please contact our friendly team on 1300 653 679 or relief@greater.com.au

I require a statement for Centrelink – how do I go about obtaining this?

Customers can obtain statements back to July 2010 via Internet Banking. If you receive monthly statements, these will be uploaded up to the end of March 2020. If you receive six-monthly statements, these will be up to the end of December 2019. Customers can access a Transaction Statement Summary on Greater Bank letterhead by logging into Internet Banking, selecting the ‘Transactions’ tab, then following the link to login to Mobile Banking. Once logged in, select the relevant account then print the page as a PDF. If you do not use Internet Banking, please contact us on 1300 179 979.

I am eligible for the $750 government stimulus package, when will I receive this money?

The Australian government will confirm your eligibility for each payment. For those who are eligible, the first payment will be made from 31 March 2020, with over 90 percent of these payments expected to be received by mid-April, and the second payment will be made from 13 July 2020. Both payments will be paid into your nominated myGov account. For more information and to check if you’re eligible, visit the Treasury website or view the payments to support households factsheet

 

Are Greater Bank branches still open?

Greater Bank will temporarily close some branches and reduce the hours of operation of its remaining branches across NSW and QLD in response to changing customer behaviour due to the COVID-19 pandemic. The following branches will temporarily close at 2pm on Thursday 9 April:

Hunter Region

  • Maitland - Corner Church Street & Ken Tubman Drive, Maitland
  • Mayfield - 266 Maitland Road, Mayfield
  • Nelson Bay - 14 Stockton Street, Nelson Bay
  • New Lambton - 50 Regent Street, New Lambton
  • Warners Bay - 472 The Esplanade, Warners Bay

Illawarra

  • Wollongong - 150-154 Crown Street

In addition, from Tuesday 14 April, the operating hours of Greater Bank’s other branches will be reduced to 9am to 2pm Monday to Friday and will not open on Saturdays.

From Monday 4 May, the following Greater Bank branches will close permanently:

Central Coast

  • Gosford - 171 Mann Street, Gosford.

Hunter Region

  • Jesmond - Jesmond Central, 28 Blue Gum Road, Jesmond

Are Greater Bank still going to charge transaction fees to my account?

Transaction fees will still apply to your Greater Bank account as usual.

I am unable to make it into a branch to do my banking. How can I conduct my usual banking from home?

Greater Bank are making it easier than ever to access your banking from home through Internet Banking, the Greater Bank app and phone banking. These options are all safe, secure and allow you to bank and manage your money online. Give us a call on 1300 179 979 to register for any of these services.

Is there any help available to manage credit card repayments?

Greater Bank is waiving interest and allowing the deferral of repayment on all existing credit cards for 6 months from 1 April 2020

What government initiatives are there to support businesses through this time?

If your business has been significantly impacted by the Coronavirus, you may be eligible to access financial support from the government. Here we highlight just two of the economic support programs that may benefit your business. 

  • JobKeeper is a wage subsidy program that helps you to continue paying your employees so that you can retain staff and resume normal trading when the crisis is over. If you have had a downturn in business as a result of COVID-19, you may be able to claim a fortnightly payment of $1,500 per eligible employee to help cover their wage payments. The program runs from 30 March to 27 September 2020. For more information about JobKeeper visit https://treasury.gov.au/coronavirus/jobkeeper. To register for JobKeeper visit the ATO website https://www.ato.gov.au/general/gen/jobkeeper-payment/
  • The NSW Government has announced Small Business Support Grants for small businesses who have been highly impacted by the COVID-19 shutdown. Grants of up to $10,000 are available for qualifying small businesses across NSW to pay for unavoidable business costs such as utilities, overheads, and professional fees. Applications remain open until 1st June 2020. To find out if your business is eligible for this grant, visit the Service NSW website https://www.service.nsw.gov.au/campaign/covid-19-help-small-businesses

I'm experiencing financial difficulty with my home loan, what can I do?

To support our customers who have suffered a loss of income or employment due to COVID-19, Greater Bank has a range of relief packages available. Simply complete our online hardship relief form and one of our team will get in contact with you.

What options are available to Greater Bank home loan customers?

In response to the COVID-19 pandemic, we are supporting our customers by offering flexible repayment options on your current loan with interest capitalised on a case-by-case basis. 

  • You can contact us for a three-month payment pause on your home loan repayments.
  • You may be able to access money available to you in redraw on your home loan.
  • You might be paying down your home loan with larger than required repayments.
  • You can reduce your repayments to the minimum monthly repayment amount via online banking or phone banking.

 

To discuss these or other repayment options available to you complete our hardship relief enquiry form or contact our friendly team on 1300 653 679.

Will interest still be charged during the arrangement period?

Yes, whilst repayments are not required during the pause period, interest charges will continue to apply. You are still able to make any repayments you can during the pause period.

Will my loan balance change during this arrangement period?

Yes, interest will continue to accrue which will affect the loan balance.

Are the relief options only applicable for customers with variable home loans?

No, we can help home loan customers with both variable and fixed home loans.

I have an Investment loan, but my tenant can’t pay rent, what can I do?

If the COVID-19 crisis has caused your tenant to be unable to make rental payments and you are unable to make your monthly repayments, we may be able to assist you with a 3 month pause on repayments on your Investment loan.

What happens after the repayment pause/deferral period?

At the end of the pause period, you will recommence making your normal monthly repayment. If your loan balance has increased due to interest charges we will factor in that amount next time we make a change to your repayments to ensure you pay your loan off in the remaining term.

Does pausing my home loan payments affect my credit history?

We recognise that these are unprecedented times, and your credit report will not be impacted due to the arrangements put into place during the COVID-19 pandemic. For more helpful information about credit scores please visit https://www.creditsmart.org.au/covid-19-what-does-it-mean-for-my-finances-and-my-credit-health/

Supporting our customers

Whilst we’re doing everything possible to keep our branches safe, we are encouraging customers to use our online and mobile banking channels. If you haven’t already, we strongly recommend downloading our mobile banking app or accessing your accounts via online banking. You can find out more here.

There are a range of ways that Greater Bank are able to assist those who are impacted by coronavirus. If you are experiencing financial difficulty or need assistance accessing funds, please contact us on 1300 653 679 or relief@greater.com.au when you’re ready so that we can discuss your circumstances and consider how we can assist you to get back on track.

For your own safety and peace of mind you can keep yourself updated on the latest health information on COVID-19 below.

Online Banking

Online Banking

Online Banking is a means for our customers to manage their money via an internet-connected device. Regardless of whether you’re using a PC or laptop, tablet or a smartphone, Greater Bank offers a range of solutions which allow you to access a secure online environment to transact with your money.

Within Online Banking, you’ll be able to use our full suite of features and services. Check your account balance, pay a bill using BPAY, view interest earned, lock a misplaced card, check your balance in seconds with our Quick Balance feature, log in securely with fingerprint or facial recognition, share your transaction receipts and account details easily - the list goes on.

We use some of the most up-to-date security features available on our Internet Banking site such as 128-bit encryption and one-time passwords for new payees, new billers and for new transactions over the daily threshold. A reference number is also provided as a receipt of each financial transaction you perform.

Visa Cards

Visa Cards

As an alternative to passbooks, many of our accounts have the option of a Visa Debit card that gives you access to your money 24 hours a day anywhere in the world! The Visa global ATM network offers unsurpassed global access to over 2 million ATMs in more than 200 countries and territories. You can also use your Visa Debit card for online shopping.

 

ATM/EFTPOS

ATM/EFTPOS

You can access your money at any Greater Bank or major bank ATM throughout Australia. Use our ATM Locator on our website or within Internet Banking and the Mobile App, to find your nearest one. You can withdraw up to $1,500 cash per day via EFTPOS or at an ATM with your Visa Debit card.

 

Find your closest ATM
Statements

Statements

As an alternate to Passbooks, statements can give you a detailed list of all transactions including your account balance. These will be mailed or emailed to you. You can also view and download within internet and mobile banking.

 

Phone Banking

Phone Banking - Call 1300 363 536

If you’re after a fast and simple way to do most of your day-to-day banking, our Phone Banking service may be just what you’re looking for. It’s available 24 hours a day, seven days a week with no transaction fees. You can keep on top of your finances by accessing real time balances and the last ten transactions on your accounts as well as transfer money between your accounts and pay bills using BPAY.

 

Together, Not Alone

In this time of crisis and uncertainty, we’re all looking for a bit of good news. Together, Not Alone is an initiative of our creative partners at Out of the Square to help deliver some positivity across Newcastle, the Hunter Region and beyond. Through highlighting individuals and businesses who are adapting and evolving during this time, we hope to bring inspiration and practical advice to our customers.

We’re proud to support this initiative, in partnership with the Newcastle Herald, to deliver these stories over the coming weeks and months.

Here when you need us

Customer Support

1300 651 400

Find us

Branches & ATMs

Register for Online Banking

1300 179 979
Request Hardship Relief For further hardship information, please contact us on 1300 653 679