For the second consecutive year, Greater Bank has been named Australia’s most loved bank.
The announcement was made in Melbourne on Tuesday night where Greater Bank received the national Roy Morgan Customer Satisfaction Award – Bank of the Year.
The award is determined by Roy Morgan’s monthly customer satisfaction ratings, with Greater Bank winning six monthly awards and achieving a highest score of 96%.
Greater Bank Chief Executive Officer, Scott Morgan, was delighted to again accept the award on the bank’s behalf, saying that is was testament to organisation’s sustained commitment to satisfying the needs of its customers.
“When we rebranded and became a bank in 2016, with it came a blueprint for change; our vision for the business and roadmap for future success,” Mr Morgan said.
“The cornerstone of this plan is our customers. Providing them with outstanding service is fundamental to the growth and sustainability of the business.
“Whether it be our customer-facing employees that work across our branch network or contact centre, or those behind the scenes developing innovative products or services, each one of our employees play a key role every day in delivering outstanding customer service.
“Winning this award for the second consecutive year highlights our ongoing focus and commitment, as well as the strong cultural values we have within the business to providing the highest standards of service.”
Mr Morgan said that innovation within the business has also been central to delivering the products and services Greater Bank customers want at a time and location that is convenient to them.
“Over the past two years we’ve made many changed across our key distribution channels with a view to delivering multi-channel reach. We want to ensure our customers have access to their channel of choice where they need it with the view of getting a solution as quickly as possible.”
Mr Morgan thanked Greater Bank’s customer base of more than 250,000 across NSW and South-East Queensland for their positive rating as well as the bank’s 700 employees who continue to deliver outstanding service each day.
“While there has been criticism of the banking industry for its lack of customer services, this award demonstrates that a strong and positive culture delivered by a committed and focused workforce will ensure that the customer remains at the heart of every decision made at Greater Bank.”