Contact centre
Monday to Friday 8:00am to 6:00pm and Saturday 8:00am to 1:00pm AEST (AEDT when in operation).
(If overseas please dial +612 4921 9111)
Make an enquiry
Use our online form to get in touch, and one of our friendly staff will respond within one business day.
Find a branch
Find a Greater Bank branch near you and drop in so we can help you with your banking needs.
Like something we did?
We like to hear what we're doing well, so if you're feeling the love, drop us your feedback via email.
Making a complaint
Use our simple online form to submit your complaint, so we can continue to improve our products and services.
Mobile lenders
Can't make it to a branch? Our mobile lenders will come to you - anytime, anywhere.
Outage alerts
View the current system status of online banking, our app, NPP payments and EFTPOS and ATMs, as well as any scheduled outage information.
Contact by mail
Please address all enquiries to:
Greater Bank PO Box 173,
Hamilton NSW 2303
Work with us
If you're interested in becoming part of team Greater Bank, or NGM Group, check out our latest opportunities.
Fraud protection
For all fraud and security related enquiries, please email our team at:
Chat with us online
Monday to Friday 8:00am to 6:00pm and Saturday 8:00am to 1:00pm AEST (when available)
Do you prefer to speak another language?
We can arrange an interpreter to help with your call.
You can also use the Translating and Interpreting Service (TIS National) for immediate support on 13 14 50.
Lost or stolen card?
Stop your card by locking or cancelling your card
As soon as you realise your card is missing it’s important to either lock, block or cancel your credit card.
- You can do this easily via Online Banking.
- You can also call our Contact Centre on 13 13 86 between 8:00am - 6:00pm Monday to Friday, and 8:00am - 1:00pm Saturdays, or
- visit any of our branches.
Review the transactions on your statement
It is a good idea to regularly review your monthly transaction on your statement.
We are here to help if you want to dispute a transaction.
Update your regular payments
If you’ve been issued with another card make sure you update any regular bill payments you might have set up.
Some standard ones are Netflix, Spotify, Apple accounts, Phone, Gas and Electricity.
If you’ve found a card which you had previously reported as lost, firstly – that’s great luck!
In terms of your next steps, it’s as easy as letting us know via your method of choice that your card is back in safe hands
- If you have used our online banking to lock your card, you can simply log back into the app and unlock the card and continue to use it.
- If you have reported the card lost via another method (over the phone, or branch) simply give us a call on 13 13 86 to report it found
If there is any concern that your card details may have been compromised during the time it was lost, we strongly suggest leaving the stop in place and arranging for a new card to be posted to you.
If you’ve already ordered a new card after reporting one lost, you may have to wait until your new card arrives in order to continue making eftpos and ATM transactions.
