With 2021 almost run and done, we're all looking forward to a restful and rejuvenating holiday season.
Here's how to avoid any hassle when it comes to your money.
Scheduled Payments
Due to the way the Christmas and New Years public holidays are structured this year, please note the below information concerning your scheduled payments over the holiday period:
- Christmas: If you have payments scheduled for Saturday, December 25 (Christmas Day) – Tuesday, December 28 (inclusive), you'll need to ensure your designated account is funded for these payments on Friday, December 24 (Christmas Eve).
- New Years: If you have payments scheduled for Saturday, January 1 (New Year's Day) – Monday, January 3 (inclusive), you'll need to ensure your designated account is funded for these payments on Friday, December 31 (New Year's Eve).
Our holiday opening hours
Here's where and when you can find help from our branch and contact centre staff over this year's holiday period.
| Date | Branch opening hours | Contact Centre opening hours |
| Friday 24/12/21 (Christmas Eve) | 9:00am - 5:00pm | 8:00am - 5:00pm |
| Saturday 25/12/21 (Christmas Day) | CLOSED | CLOSED |
| Sunday 26/12/21 (Boxing Day) | CLOSED | CLOSED |
| Monday 27/12/21 | CLOSED (Public Holiday) | CLOSED (Public Holiday) |
| Tuesday 28/12/21 | CLOSED (Public Holiday) | CLOSED (Public Holiday) |
| Wednesday 29/12/21 | 9:00am - 5:00pm | 8:00am - 6:00pm |
| Thursday 30/12/21 | 9:00am - 5:00pm | 8:00am - 6:00pm |
| Friday 31/12/21 (New Year's Eve) | 9:00am - 5:00pm | 8:00am - 5:00pm |
| Saturday 1/1/22 (New Year's Day) | CLOSED | CLOSED |
| Sunday 2/1/22 | CLOSED | CLOSED |
| Monday 3/1/22 | CLOSED (Public Holiday) | CLOSED (Public Holiday) |
| Tuesday 4/1/22 | 9:00am - 5:00pm | 8:00am - 6:00pm |
Staying safe - COVID-19
We'll continue to provide updates via social media regarding any change to our branch activity due to the pandemic. Our current requirements for customers attending branches can be found via the link below, and we ask everyone to adhere to the current NSW Health guidelines to ensure ongoing customer and staff safety.
Bank around the clock online
Don't forget - if you'd prefer to bank online during the holiday season, you can do so around the clock via online banking or our award-winning app.
Scheduled Maintenance
There is no maintenance scheduled over the Christmas and New Year's holiday period.
If you encounter any issues accessing your money through our online banking or app, please let us know on 13 13 86, or via Facebook Messenger.
Mobile Wallets
Mobile Wallets
Lost or stolen card?
Don't wait – lock your card anytime in our app, or get in touch ASAP on 13 13 86.
Fraud prevention
If at any time you suspect fraudulent activity on your account, please email us at fraud@greater.com.au.
From all of us at Greater Bank, we hope you have a Merry Christmas, and a Happy New Year!
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